PUBLIC ADMINISTRATION AND HUMAN RESOURCE DEVELOPMENT

PAHRD

TEAM BUILDING

Aim: To equip public servants with interactional and interpersonal skills to enhance their abilityto work efficientlyandeffectively inteams and to encourage a harmonious and conducive working environment.

COMMUNICATION SKILLS IN THE PUBLIC SECTOR

Aim: To provide participants with communication skills pertinent in the relay and management of public sector information within and across government ministries and departments in order to improve organisational and individual competence.

INTRODUCTION TO LEADERSHIP SKILLS

Aim: To provide public officers in managerial positions with leadership skills to foster creativity, innovativeness, and competitiveness within work teams.

RECORDS MANAGEMENT

Aim: To equip participants with necessary skills essential in both manual and e-records management in the public service in order to properly create, circulate and store office records as well as dispose of obsolete ones.

CONFLICT MANAGEMENT

Aim: To provide managers with the requisite skills for positive management of conflict in order to minimize workplace disputes.

CHANGE MANAGEMENT

Aim: To enables participants to identify the key ingredients for successful change and sets out a range of skills and techniques to help participants handle change more effectively

PUBLIC SPEAKING AND PRESENTATION SKILLS

Aim: To facilitate managerial excellence on presentations and public speaking in order to foster credibility in information dissemination forums.

STRATEGIC PLANNING AND MANAGEMENT

Aim: To expose the executives to practical techniques of strategic planning, development, implementation and monitoring.

PUBLIC SECTOR PERFORMANCE MANAGEMENT

Aim: To introduce participants totheprocesses and policies that would create opportunities for continuous organisational performance in order to enable for the achievement of organisational goals with effectiveness.

CUSTOMER CARE

Aim: To provide personal and professional skills for participants who are first point of contact for customers. This will enable participants to portray a positive cooperate image to clients.

EFFECTIVE SUPERVISORY SKILLS

Aim: To empower officers to navigate appropriate motivation techniques and diverse cultural contexts.

HUMAN RESOURCE MANAGEMENT STANDARD OPERATING PROCEDURES

Aim: To enable the Human Resource practitioners to standardize their functions and familiarises them with human resources management processes and procedures so that there is effectiveness, efficiency, consistency, and transparency in the delivery of services.

PUBLIC SERVICE RULES AND REGULATIONS

Aim: To enable the participants to translate legislation, rules, regulations, andpolicies regulating thepublic service. The participants will be able to implement the legislation, regulations and codes as expected in order to augment productivity and enhance service delivery

MANAGING DISCIPLINE AND GRIEVANCES IN THE PUBLIC SERVICE

Aim: To enables the participants to handle both discipline and grievance challenges as they arise at the workplace. This would encourage a friendly and orderly working environment.

DIPLOMACY

Aim: This course is designed as an introduction to participants who want to know the basics of diplomacy in a simple manner. It is tailored to the needs of participants to learn the essence of diplomacy that is relatable to everyday life. It will further equip participants with an essential understanding of what diplomacy is, how it has developed from time to time, as well as contemporary diplomacy themes whose practice cannot be separated from the reality of our daily lives.

PROTOCOL AND ETIQUETTE

Aim: The objective is to conscientize public officers and interested persons who wish to broaden their knowledge with prescribed rules of protocol for Lesotho and to set out in definitive form what the existing practices are. It intends to remove ambiguities and make for a more efficient implementation of existing practices. Promote acceptable manners and respect for others, increase and strengthen protocol and etiquette skills in handling dignitaries and VIPs.